"Privacy Policy"
About Us
CSB Solicitors Limited (“we”, “us”, “our”) is a law firm regulated by the Solicitors Regulation Authority (SRA) and authorised to provide legal services in the United Kingdom. Parking operators primarily engage us to assist with the enforcement of unpaid parking charges and we also represent clients in immigration matters.
CSB Solicitors Limited is registered in England and Wales under Company Registration Number 09048710. Our registered office is at: Building 3, Chiswick Park, 566 Chiswick High Road, London, W4 5YA.
Telephone: 0203 818 5280
Email: [email protected]
CSB Solicitors is registered as a Data Controller with the Information Commissioner’s Office (ICO) under registration number ZA090747.
Purpose of This Privacy Notice
We are committed to ensuring the privacy and security of all personal data we process. This Privacy Notice explains how we collect, use, and share your information, as well as your rights in relation to that information. This notice applies to:
Data Minimisation and Purpose Limitation
We are committed to only collecting the personal data necessary for the specific purposes outlined in this privacy notice. Your data will not be processed for unrelated purposes unless we have obtained your consent, or it is required by law.
Data We Process
We may collect, use, store, and transfer different kinds of personal data about you, depending on the nature of your relationship with us. This includes:
Personal Data
Data Type | Details |
Identification Data | Full name, title, gender, date of birth, nationality, passport number, immigration status |
Contact Data | Home and business addresses, email addresses, phone numbers |
Vehicle Data | Vehicle registration number, make, model, images captured during parking incidents |
Financial Data | Bank account information, payment history, income, expenditure details |
Employment Data | Job title, company details, employment history |
Sensitive or Special Category Data
Certain information, such as health data, is classed as special category data under the law. We use this data, provided by you or an authorised third party, to understand your circumstances and ensure fair treatment in line with our legal obligations. We may rely on your explicit consent or specific exemptions under the Data Protection Act 2018 to process this data. Examples are:
Data Set | Details | Purpose |
Health Information | Data regarding physical or mental health conditions, medical history, and any health-related disabilities. | Information about anxiety, depression, or other mental or physical health issues may be processed to assess vulnerability. |
Racial or Ethnic Origin | Information related to racial or ethnic background, national origin, or similar demographic data. | Used to verify nationality for immigration applications or support visa eligibility criteria. |
Criminal Conviction Details | Information about criminal convictions, offences, or alleged criminal behaviour. | Relevant in legal proceedings to determine risk factors, establish credibility, or comply with safeguarding. |
Religious or Philosophical Beliefs | Data that reveals an individual’s religious beliefs, faith group, or philosophical stance. | Relevant in employment cases involving discrimination based on religion or in immigration cases of persecution. |
Sexual Orientation | Data related to an individual’s sexual orientation, including whether they identify as heterosexual, homosexual, or bisexual. | May be relevant in immigration or asylum cases where a person’s orientation is central to their protection claim. |
Biometric Data | Includes facial images, fingerprints, and other data used for identification purposes. | Required for identity verification during visa applications or to meet regulatory obligations. |
Political Opinions | Data related to a person’s political beliefs or affiliations. | May be used in political asylum cases or for claims of discrimination based on political stance. |
Technical and Usage Data
We collect technical and usage data, such as IP addresses, browser details, time zone settings, and information about your visit, using cookies and similar technologies to:
Objective | How Data is Used |
Enhance Website Functionality | To understand how visitors interact with our site and ensure that it is functioning correctly across different browsers and devices. |
Improve User Experience | Tailor the site’s layout and features based on user preferences and behaviours. |
Security and Monitoring | Detect and prevent fraudulent activity or misuse of our services. |
Analytics and Performance | Analyse trends to optimise site performance and gather insights for improving content and services. |
This data helps us provide a smoother and more secure browsing experience.
Case-Related Data
If you are a party to a case that we are handling, we may collect:
Information Collected | Details |
Court documents | Documents related to the case |
Witness statements | Statements from witnesses |
Case evidence | Evidence pertaining to the case |
Communications data | Records of correspondence with us or our clients |
Other information | Relevant to the legal matter, including relationships with other parties |
Data Collection
We gather personal data from a range of sources depending on the context of the legal services provided. This list is not exhaustive:
Source | Details | Why We Collect This Data |
Regulatory Bodies | Solicitors Regulation Authority, The International Parking Community, Financial Ombudsman Service (FOS), Information Commissioner’s Office (ICO) | To ensure compliance with legal, professional, and regulatory obligations. |
Public Records and Databases | Electoral Register, Companies House, Register of Judgments, Orders, and Fines | To verify identities, confirm addresses, and obtain information necessary for legal proceedings or compliance. |
Data Verification Agencies | Experian, Equifax, TransUnion | To validate data, trace individuals, and update records where necessary. |
Debt Management Companies | StepChange, PayPlan, financial circumstances, income, expenditure, other creditors | To work collaboratively in managing debt solutions and ensuring accurate and relevant financial information. |
Original Creditors | Credit agreements, payment history | To confirm the details of the debt and establish the contractual relationship between the original parties. |
Financial Institutions | Banks, payment providers, insolvency, financial settlement scenarios | To facilitate financial transactions, manage insolvency cases, and address any payment disputes. |
Clients | Parking operators, name, contact details, vehicle information, account balances, creditor details | To provide legal services on their behalf, such as managing parking enforcement or pursuing outstanding debts. |
Insolvency Service | Notifications of debt solutions, “Breathing Space” under the Debt Respite Scheme | To comply with debt respite requirements and manage insolvency-related cases effectively. |
Courts and Tribunals | HM Courts & Tribunals Service, Scottish Courts, County Court Judgments (CCJs), decrees | To pursue or defend legal claims, enforce judgments, and comply with court orders. |
Directly from You | Phone, email, correspondence, forms on our website | To understand your situation, provide legal advice, and communicate effectively regarding ongoing matters. |
Nominated Third Parties | Family, legal representatives | To respond to authorised requests on your behalf and ensure that we act in accordance with your instructions. |
Law Enforcement | Police, other agencies relevant to legal proceedings or compliance | To support investigations, report unlawful activity, or fulfil legal and compliance obligations. |
Service Providers | Solicitors, legal advisors, case-related information | To collaborate on complex legal cases, obtain specialist advice, or utilise external services for case management. |
Vehicle Registered Keepers | Driver information for parking disputes | To identify the driver involved in parking disputes and manage enforcement actions where necessary. |
Email Analytics | Assess the effectiveness of communications, used internally | To evaluate and optimise our communications for better service delivery and client engagement. |
Prison Service | Updates on status if detained or serving a prison sentence | To adapt our legal services to the individual’s circumstances and ensure appropriate handling of ongoing cases. |
Insolvency Practitioners | Information on debt solutions, Individual Voluntary Arrangement (IVA) | To manage insolvency cases, confirm the status of debt solutions, and ensure compliance with insolvency laws. |
Purpose of Processing
We will only process your personal data where we have a legal basis to do so. The purposes for which we use your personal data include:
Activity | Objective | Legal Grounds |
Provision of Legal Services | To act on behalf of our clients in legal matters, such as enforcing unpaid parking charges and providing immigration guidance | Necessary for the performance of a contract, fulfilling legal obligations, and serving legitimate business interests |
Debt Resolution Activities | To recover outstanding parking charges for our clients through various means of communication, including letters, phone calls, emails, and other appropriate channels | Legitimate interests and the performance of contractual duties |
Client Relationship Management | To maintain effective communication with clients and relevant stakeholders, ensuring proper documentation of interactions and updates | Legitimate business interests in managing and maintaining client relationships |
Regulatory Compliance | To meet our regulatory responsibilities, such as compliance with anti-money laundering laws, fraud prevention, and fulfilling reporting requirements to supervisory bodies like the Solicitors Regulation Authority (SRA) or Information Commissioner’s Office (ICO) | Compliance with statutory and regulatory obligations |
Handling Enquiries, Complaints, and Disputes | To address and resolve any queries, complaints, or disputes raised by individuals, clients, or regulatory bodies | Legitimate interests in maintaining service standards and compliance with legal requirements |
Improving our Services | We may use aggregated, anonymised data to improve our legal services and client interactions. This involves analysing trends, monitoring service quality, and implementing new processes | Legitimate interests |
Data Protection Impact Assessments (DPIAs) and Legitimate Interest Assessments
For activities involving high-risk processing, we conduct Data Protection Impact Assessments (DPIAs) to evaluate and mitigate potential risks to your data. When relying on legitimate interests as a basis for processing, we also carry out Legitimate Interest Assessments to ensure that our interests do not override your rights and freedoms.
Data Sharing
CSB Solicitors Limited may share your personal data with various third parties as necessary, depending on the circumstances and the nature of our legal services. When sharing your data, we ensure that third parties comply with data protection laws and use your data only for the specified purpose. We will only share data if we have a data sharing agreement in place. Below is an overview of who we may share your information with and why:
Category | Details |
Clients | We act on behalf of clients, sharing updated info to manage matters effectively. |
Authorised Individuals | With permission, info may be shared with authorised individuals like relatives or legal representatives. |
Data Validation and Tracing Providers | Engage services like Experian, Equifax, or TransUnion for data verification and tracing. |
Debt Management Agencies | Share info with agencies like Christians Against Poverty, Payplan, StepChange with consent. |
Insolvency Practitioners | Share details to facilitate arrangements like IVA during insolvency proceedings. |
Insolvency Service | Provide info to ensure compliance with the Debt Respite Scheme or other insolvency routes. |
Third-Party Service Providers | External providers like IT support, print management, and legal services may access data. |
Courts and Tribunals | Share info to progress or resolve legal matters. |
Enforcement Officers | Share info with officers like bailiffs to enforce court orders. |
Regulatory Authorities | Disclose data to regulators like SRA and ICO to demonstrate compliance. |
Ombudsman Services | Share info with FOS or Legal Ombudsman in case of complaints. |
Law Enforcement Agencies | Share data with bodies like police or NCA when required by law. |
Professional Associations | Provide info to trade associations like IPC to evidence compliance. |
Employers | Contact employers to enforce court orders through Attachment of Earnings. |
Banks and Financial Institutions | Liaise with banks to resolve disputed direct debits or payment issues. |
Auditors | Auditors may access data for statutory audits or compliance checks. |
Others as Agreed by You | Share data with other parties as specified by you with consent. |
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements. Generally:
After the retention period expires, your data will be securely deleted or anonymised.
International Data Transfers
We do not usually transfer personal data outside of the UK. If we do, we will ensure that the transfer is lawful and that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or an adequacy decision.
Your Rights
We are committed to ensuring you understand how we use your personal data. This notice provides you with a comprehensive overview of the data we process and the reasons for doing so. The following is a list of your rights under the Data Protection Act 2018.
Nature of the Right | Description | Conditions/Exceptions |
Access Your Data | Request a copy of personal information held (Subject Access Request) | Exemptions if legally required to retain data, needed for legal claims, or regulatory obligations |
Correct Your Data | Inform us if data is inaccurate or incomplete | May request evidence for certain corrections |
Have Data Erased | Request deletion of data in specific circumstances | Does not apply if needed for legal obligations or claims |
Restrict Use of Your Data | Request restriction on use of data in certain situations | We may continue processing if essential for legal purposes or with consent |
Data Portability | Receive data in a structured format for transfer | None specified |
Object to Processing | Object to use of data in certain circumstances | We may continue processing if strong legal grounds or necessary for legal purposes |
Automated Decision Making | We do not use automated decision-making or profiling | N/A |
How to Exercise Your Rights
If you wish to exercise any of your rights, please contact us using the contact details listed in this privacy notice. In cases where we process your data on behalf of another party, such as a client, we may refer you directly to them, or to the original creditor or debt owner for specific queries.
For further information, you can visit the Information Commissioner’s Office (ICO) website: https://ico.org.uk
Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed. These include:
In the event of a data breach, we will notify you and the ICO where legally required.
Cookies
Cookies and How We Use Them
Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit websites. These files contain data that help the site remember your preferences, improve your browsing experience, and collect analytical information. Cookies are widely used to make websites function efficiently and to provide useful information to website owners.
When you visit our website, various cookies may be placed on your device. Below, we outline the types of cookies we use, their purpose, and how you can manage them:
Cookie Type | Purpose | Examples |
Essential Cookies | Necessary for basic functioning, enable core features like page navigation, security settings, and accessibility | sessionid: Maintains the user’s session on the website, ensuring smooth navigation between pages. XSRF-TOKEN: Provides security by preventing cross-site request forgery attacks. cookieConsent: Stores the user’s cookie preferences and consent settings. ASP.NET_SessionId: Identifies user sessions on sites built using ASP.NET technology. cfduid: Used by content delivery networks (e.g., Cloudflare) to identify trusted web traffic and maintain security settings. |
Performance and Analytics Cookies | Collect information about user interaction, track user activity, understand user behaviour, identify popular areas, and improve user experience | _ga, _gid, _gat |
Functional Cookies | Cookies that save your settings for future visits Which remember choices like preferred language or region, provide enhanced features, and services like live chat support | language: Stores the user’s preferred language (e.g., “en” for English). geoLocation: Saves the user’s location to provide region-specific content. chatbox_open: Remembers whether the live chat window is open or closed. theme: Retains the user’s theme preference (e.g., dark or light mode). preferences: Keeps track of site settings, such as font size or layout options. |
Targeting and Advertising Cookies | Cookies by third-party ad networks like Google AdWords, Facebook Pixel. These cookies deliver content relevant to interests, track browsing habits, show tailored ads, limit ad frequency, and measure marketing effectiveness | _fbp (Facebook Pixel): Tracks user interactions for targeted advertising and retargeting on Facebook and Instagram. IDE (Google DoubleClick): Used by Google to provide and track ad performance and target ads based on user interactions. NID (Google Ads): Stores user preferences and personalises Google ads on Google services. _gcl_au (Google AdSense): Used to measure ad conversion rates and performance across websites using Google AdSense. ANID (Google): Identifies and targets users for Google Ads campaigns based on their preferences and browsing patterns. fr (Facebook): Identifies users for targeted advertising and monitors the effectiveness of Facebook ads. |
Third-Party Cookies
In addition to the cookies set by us, some third-party services integrated into our site may place their own cookies on your device. For instance, when we embed content from social media platforms or use analytical tools, these third parties may use cookies to collect data independently. We have no direct control over the data collected by these external services.
How to Manage and Control Cookies
You have the right to decide whether to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually modify your settings to decline them if you prefer. Be aware that disabling certain cookies may impact the functionality and user experience of our website.
To learn more about managing cookies, including how to enable or disable them in your browser, visit www.allaboutcookies.org. This site provides step-by-step guides for different browsers and more detailed information on how cookies work.
Adjusting Your Cookie Settings
On Edge: Go to “Settings” > “Cookies and Site Permissions” to choose how cookies are managed.
You can also use browser add-ons or extensions, such as the Google Analytics Opt-out Browser Add-on, which prevents your data from being used by Google Analytics.
More Information
For more comprehensive details on how cookies function, how they are used by websites, and tips on protecting your online privacy, visit the ICO’s Guide to Cookies.
If you have any further questions regarding our use of cookies, feel free to contact us via the details provided in our privacy notice.
Complaints
If you have any concerns about our handling of your personal data, please contact us directly at [email protected]. You also have the right to lodge a complaint with the ICO:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk
Changes to This Privacy Notice
We may update this Privacy Notice from time to time in response to changes in the law or our business operations. The latest version will always be available on our website. This notice was last updated on 3 October 2024.
Complaints Policy
Our Commitment to You
At CSB Solicitors Limited, we are dedicated to providing the highest standard of service to all our clients. However, if you become unhappy or concerned about the service provided, we encourage you to inform us as soon as possible. Your feedback is essential to us and enables us to address any issues and continually improve the quality of our services.
How to Raise a Concern
If you have any concerns, the quickest way to resolve them is to contact the individual handling your matter. They will strive to address your concerns and resolve the issue informally. However, if this does not resolve the matter, or if you feel the issue is more serious, you may submit a formal complaint using the process outlined below.
How to Make a Formal Complaint
Step 1: Submit Your Complaint
You can submit your formal complaint through any of the following methods:
Please provide as much detail as possible about your complaint, including:
The more detailed information you can provide, the more effectively we can investigate and respond to your concerns.
Step 2: Acknowledgement of Your Complaint
We will acknowledge receipt of your complaint within 5 working days of receiving it. Our acknowledgement will confirm:
Step 3: Investigating Your Complaint
We take all complaints seriously and will conduct a thorough investigation. The steps we will take will include:
Stage(s) | Description |
Assigning the Complaint | Appoint a dedicated member of staff, independent of the matter, to ensure an unbiased investigation. |
Gathering Information | Review complaint details and may request additional information or clarification if necessary. |
Interviewing Relevant Parties | Speak to the staff member(s) involved to obtain their perspective and review all relevant documentation, correspondence, and records. |
Evaluating Evidence | Assess all evidence fairly and impartially to identify any issues and determine if our service fell short of expected standards. |
Identifying Solutions | Identify appropriate solutions to resolve the matter and suggest remedial actions to prevent similar issues in the future. |
Step 4: Our Response
We will aim to provide a formal written response to your complaint within 14 working days from the date of acknowledgement. Our response will include:
If we are unable to meet this timeframe due to the complexity of the complaint or the availability of relevant information, we will contact you to explain the reason for the delay and provide an updated timeframe.
Step 5: Resolution and Next Steps
Our goal is to resolve your complaint to your satisfaction. If you are not happy with our final response, we will provide you with information on how you can escalate your complaint to an external body, such as the Legal Ombudsman or the Solicitors Regulation Authority (SRA), depending on the nature of your concern.
What to Do if We Cannot Resolve Your Complaint
If we are unable to resolve your complaint to your satisfaction, you may refer the matter to the Legal Ombudsman, an independent organisation that investigates complaints about legal service providers. The Legal Ombudsman can assist if you have tried to resolve your complaint with us first.
Your complaint must be referred to the Legal Ombudsman:
For more information, you can contact the Legal Ombudsman directly:
Website | Telephone | Postal Address | |
www.legalombudsman.org.uk | 0300 555 0333 | PO Box 6806, Wolverhampton |
Parking Charge Related Complaints
If you wish to complain, you MUST complain to us directly in the first instance by writing to us at the address at the top of this letter. If you are not satisfied with our response, then you may refer your complaint to the relevant Accredited Trade Association (ATA), details of which will be provided upon request.
What to Do if You Are Unhappy with Our Conduct
If your concern relates to our conduct or behaviour—such as dishonesty, loss of funds, or unfair treatment based on a protected characteristic such as age, disability, race, or gender—you may report your concerns to the Solicitors Regulation Authority (SRA). The SRA regulates solicitors in England and Wales and can investigate matters involving serious misconduct.
For more information on how to raise concerns about conduct issues, please visit the SRA’s website:
Website | Telephone | Address |
www.sra.org.uk | 0370 606 2555 | Solicitors Regulation Authority, The Cube, 199 Wharfside Street, Birmingham, B1 1RN or DX 720293 BIRMINGHAM 47 |
Our Commitment to Addressing Your Concerns
We value all feedback and take complaints seriously. We understand that raising a complaint can be difficult, and we are committed to dealing with your concerns in a fair, transparent, and timely manner. Making a complaint will not affect the way we handle your case or your rights as a client. Thank you for giving us the opportunity to address your concerns.
For further information or assistance, please feel free to contact us directly using the details provided above.
Established in 2014, CSB Solicitors Limited has quickly established itself as a niche law firm with a reputation for providing ethical, high quality legal services and access to justice for all of our clients. Out team is highly skilled and accessible. Our size enables our Solicitors to give personal attention to each and every matter.
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